shipping & delivery

MALAYSIA

Standard delivery (3-6 business days) for all orders.

All deliveries are shipped through Pos Laju Malaysia. Tracking is available. 

 

STANDARD SHIPPING TIMES

Malaysia: 3-6 business days

Singapore, Brunei: 5 - 14 business days

Asia + The Pacific: 5 - 14 business days

Australia, Japan, New Zealand: 7 - 21 business days

Rest of World: 14 - 21 business days

All international deliveries are shipped through Pos Malaysia and comes with tracking. Express orders are shipped via Pos Malaysia. International express orders are delivered within 1-5 business days.

 

INTERNATIONAL TAXES AND DUTIES

International customers (outside Malaysia) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.

WRONG ADDRESS ENTERED

It is the customer's responsibility to enter the correct shipping address when ordering from our website. If you have placed an order and have put the wrong address, please contact us ASAP via email at hellomilknhoney@gmail.com. If an order is cancelled after a tracking number is issued, a refund will be issued, minus the delivery fee applicable for shipping your order.